Conrad Gargett Group Pty Ltd is committed to protecting your privacy in accordance with the
Privacy Act 1988 (Cth) and the Australian Privacy Principles. This Privacy Policy describes our current policies and practices in relation to the collection, handling, use and disclosure of personal information. It also deals with how you can complain about a breach of the privacy laws and how you can access the personal information we hold and how to have that information corrected.

Our contact details for all privacy enquiries:
Conrad Gargett Group Pty Ltd ABN 49 325 121 350
Level 26, 240 Queen Street, Brisbane, 4000
Phone: 07 3229 3555

We encourage you to check our website regularly for any updates to our Privacy Policy. Our website utilises cookies to provide you with a better user experience. Cookies also allow us to identify your browser while you are using our site. They do not identify you. If you do not wish to receive cookies, you can instruct your browser to refuse them.

What information do we collect and how do we use it?

When we prepare project bids and/or then engage your services, we ask you for the information we need to tender and then deliver our services. This can include a broad range of information ranging from your name, address, contact details, age to other information such as you’re professional, technical and project history, referees and references.
We provide relevant information to third parties such as project managers and/or directly to our clients to enable them to decide whether to engage our services.
Both government and private sector clients may hold this information for some time. Some of these clients are located outside Australia such that your personal information has the potential to be disclosed to third parties. If there is the possibility for this to happen, we may inform you of the circumstances, if we are able to do so.
From time to time, we may use your contact details to send you direct marketing communications including updates and newsletters that are relevant to the services we provide. We always give you the option of electing not to receive these communications in the future. You can unsubscribe by notifying us and we will no longer send this information to you.

How do we hold and protect your information?

We strive to maintain the reliability, accuracy, completeness and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
We hold the information we collect from you in a working file and/or electronically on our own servers. Working files are maintained and held in secure premises or securely destroyed.
We ensure that your information held on our servers is safe by restricting access by use of individual logons and passwords. Access is on a need to know basis with only the necessary staff having access to your information.
We ensure that your information is safe by protecting it from unauthorised access, modification and disclosure. We maintain physical security over our paper and electronic data and premises, by using locks and security systems. We also maintain computer and network security; for example, we use firewalls (security measures for the Internet) and other security systems such as user identifiers and passwords to control access to computer systems where your information is stored.
Anonymous data – We use technology to collect anonymous information about the use of our website, for example when you browse our website our service provider logs your server address, the date and time of your visit, the pages and links accessed and the type of browser used. The web server also logs where the user has come from (country, state and city, plus previous website) and also tracks which site the user goes to if you are using external links on our website.
It does not identify you personally and we only use this information for statistical purposes and to improve the content and functionality of our website, to better understand our clients and markets and to improve our services.
Cookies – In order to collect this anonymous data we may use “cookies”. Cookies are small pieces of information which are sent to your browser and stored on your computer’s hard drive. Sometimes they identify users where the website requires information to be retained from one page to the next.
This is purely to increase the functionality of the site. Cookies by themselves cannot be used to discover the identity of the user. Cookies do not damage your computer and you can set your browser to notify you when you receive a cookie so that you can decide if you want to accept it. Once you leave the site, you can choose to delete the cookies in your browser settings.
Forms - Our website allows visitors to submit information via self-service forms. The information submitted via the forms is not encrypted. Information collected via on-line forms is sent to our offices via email (not encrypted) and may also be stored on local email and/or servers which are accessible by Conrad Gargett staff only and is password protected.
We also use your information to send you requested promotional material and to enable us to manage our ongoing relationship with you, e.g. invoicing, client surveys etc.
We may occasionally notify you via direct marketing about new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post on our most recent projects. If you would rather not receive this information or do not wish to receive it electronically, email or write to us.

Will we disclose the information we collect to anyone?

We do not sell, trade, or rent your personal information to others. We may need to provide your information to consultants who supply services to us, e.g. to handle mailings on our behalf, external data storage providers or to other companies in the event of a corporate sale, merger, reorganisation, dissolution or similar event.
However, we will do our best to ensure that they protect your information in the same way that we do. We may provide your information to others if we are required to do so by law. We will seek your consent to the disclosure or under some unusual other circumstances which the Privacy Act permits.

How can you check, update or change the information we are holding?

Upon receipt of your written request and enough information to allow us to identify the information, we will disclose to you the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate, irrelevant, out of date or incomplete.
If you wish to access or correct your personal information please write to our HR Director at the address noted above.

What happens if you want to complain?

If you have concerns about whether we have complied with the Privacy Act or this Privacy Policy when collecting or handling your personal information, please write to our HR Director at the address noted above. Your complaint will be considered by us and we will try to promptly respond with a decision.
Your consent by submitting proposals to us and you consent to the collection and use of the information you have provided to us for the purposes described above.

Tell us what you think

We welcome your questions and comments about privacy. If you have any concerns or complaints, please contact our Pre-contracts Manager on the number listed above.